FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster (3–6 business days).
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your outlets UL listed / safety certified?
Yes. All electrical products sold at Nexsocket are UL-listed or meet equivalent U.S. safety standards. Safety certifications are clearly mentioned on each product page.
6. Are your outlets compatible with US electrical systems?
Yes. All our outlets are designed for standard US 120V / 15A or 20A electrical systems and Type B plugs.
7. Do you sell smart outlets / WiFi plugs?
Yes. We offer smart WiFi outlets compatible with Alexa, Google Home, and SmartThings for voice control and remote access.
8. Do your wall outlets support USB charging?
Yes. Many of our models include USB-A and USB-C ports with fast charging technology (PD & QC).
9. Can I install these outlets myself?
Our outlets are designed for easy installation. However, we strongly recommend professional installation for any electrical work if you are not experienced. Always turn off power at the breaker before installation.
10. Are your products suitable for bathroom / kitchen use?
We offer GFCI (Ground Fault Circuit Interrupter) outlets specifically designed for wet locations such as bathrooms, kitchens, and outdoor areas.
11. What is the warranty on your products?
Most products come with a 2-year manufacturer warranty. Warranty details are listed on the product page.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my order arrives damaged or defective?
Please contact us within 48 hours with clear photos. We will arrange a replacement or full refund as quickly as possible.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.